Help Center.

Kaastro is a digital payment platform that enables users to deposit, withdraw, transfer funds, fund Deriv accounts, send money across Africa, and access other financial services securely.

Download the app or sign up on our website using your email address and phone number. Verify your email to activate your account.

Verification increases your transaction limits, improves account security, and unlocks additional services.

Tap Deposit, choose your preferred bank account, transfer the funds, and your wallet will be credited automatically once payment is confirmed.

Most deposits are processed instantly. In rare cases, it may take a few minutes depending on the banking network.

No. Deposits must come from a bank account registered in your name. Third-party transfers may be rejected or reversed.

Tap Withdraw, enter your bank details (or choose a saved beneficiary), enter the amount, and confirm the transaction.

Most withdrawals are completed within a few minutes.

Yes. Kaastro supports transfers to over 250 Nigerian banks and financial institutions.

Yes. You can save frequently used bank accounts for faster future transfers.

Select Deriv Deposit, enter your Deriv nickname, enter the amount, and complete payment.

Select Deriv Withdrawal, enter your Deriv nickname, specify the amount, and submit your request.

We use bank-grade security, encrypted transactions, and identity verification to help protect customer funds.

Use the Forgot Password option on the login page to reset your password securely.

Contact our support team for assistance. Restrictions may occur due to verification requirements or security reviews.

Some services may attract processing or network fees. Any applicable fee is displayed before you confirm a transaction.

Please allow a few minutes. If the transaction remains pending, contact support with your transaction reference.

Contact support immediately. Recovery depends on the status of the transaction.

Tap Contact Support within the app and provide your transaction ID along with a brief description of the issue.